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Shipping & Returns

Shipping Policy

Welcome to ZestSouls' Shipping Policy. We are dedicated to delivering your orders with speed and care. Our shipping methods are efficient, and the costs are transparent. We ensure that your items are packaged securely to avoid any damage during transit. By providing clear shipping information, we aim to build trust and confidence in your shopping experience with us.

Return & Refund Policy

At ZestSouls, we want you to be thrilled with your purchase. If you're not completely satisfied, we offer a straightforward return and refund policy. You can easily initiate a return or exchange, and we'll guide you through the process to ensure a hassle-free experience. Our goal is to build trust and assure you that shopping with us is risk-free. Your satisfaction is our priority.

Return & Refund Procedure

Return Eligibility Criteria:

  •    You are eligible to apply for a return if:

    • You received a damaged or defective product.

    • You received the incorrect product.

    • The product received is significantly different from what was described on our website.

    • Any Other                 

 

Return Application Timeline:

  •    Please apply for a return within 5 days of receiving your order. Any requests made after this period may not be entertained.

 

Return Process:

  •    To initiate a return, please follow these steps:

    • Contact our customer service team at zestsouls@gmail.com within the specified timeline.

    • Provide your order number, details of the issue, and any relevant photos if applicable.

    • In case of a damaged/different product, we may request an unboxing video for verification purposes.

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Refund Process:

  •    Once your return request is approved, we will process your refund within 3 business days.

  • Refunds will be issued to the original payment method used during the purchase.

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Conditions for Return:

  •    The product must be unused, in its original packaging, and in the same condition as you received it.

  • All accessories, tags, and free gifts associated with the product must be returned.

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Non-eligible Returns:

  •   We do not accept returns for:

    • Products damaged due to misuse or negligence.

    • Products with missing parts or accessories.

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Return Shipping:

  •  For eligible returns, we will provide you with a prepaid shipping label or arrange for a pickup, depending on your location.

 

Exchange Policy:

  •  Currently, we do not offer direct exchanges. You can return your item for a refund and place a new order for the desired item.

 

Contact Us:

  •   If you have any questions or need assistance with your return, please contact our customer service team at zestsouls@gmail.com.

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Note:

We reserve the right to reject any return that does not meet the above criteria.

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Thank you for your understanding and cooperation. We look forward to resolving any issues promptly and ensuring your continued satisfaction with our products and services.

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ZestSouls Team :)

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